Returns & Refund Policy

Below is a professional, premium-quality Returns & Refund Policy tailored for Rugs By Mirzapur, aligned with international ecommerce standards and suitable for a global audience.

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Returns & Refund Policy

Effective Date: [Insert Date]

At Rugs By Mirzapur, customer satisfaction is our top priority. We take pride in delivering high-quality handcrafted rugs worldwide. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.

  • The rug must be unused, unwashed, and in original condition.

  • The item must be returned in its original packaging (or secure equivalent packaging).

  • Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

  • Custom-made or personalized rugs

  • Clearance or final sale items

  • Used, washed, or damaged items not caused during shipping

2. Return Process

To initiate a return:

  1. Email us at rugsbymirzapur@gmail.com

  2. Include:

    • Your order number

    • Reason for return

    • Photos (if item is damaged or defective)

Once your request is approved, we will provide return instructions.

Please do not send items back without prior approval.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged during transit.

  • We recommend using a trackable shipping service.

  • Rugs By Mirzapur is not responsible for lost return shipments.

4. Damaged or Defective Items

If your rug arrives damaged:

  • Notify us within 48 hours of delivery.

  • Provide clear photos of:

    • The damaged item

    • The packaging

    • The shipping label

We will offer a replacement or full refund after verification.

5. Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • International customers may experience additional processing time depending on their bank or payment provider.

6. Exchanges

We only replace items if they are defective or damaged.
For exchange requests, please contact us at:

? rugsbymirzapur@gmail.com
? +91 9559013700

7. Order Cancellations

  • Orders can be canceled within 24 hours of placement.

  • After processing or dispatch, cancellations may not be possible.

8. International Orders & Customs

For international returns:

  • Customers are responsible for customs duties and return shipping charges.

  • We are not responsible for delays caused by customs clearance procedures.

9. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Rugs By Mirzapur
? rugsbymirzapur@gmail.com
? +91 9559013700